Business Bootcamp: Creating a Customer Experience

  • 10/23/2017
  • 9:30 AM - 12:30 PM (UTC-07:00)
  • Masonic Lodge, 300 Wilcox St, Castle Rock, CO


Registration is closed

DCI and Downtown Merchants' Association of Castle Rock are proud to partner to bring Barb Wold to our Colorado business community. Step-up the Customer Experience and Journey Customer experience (CX) is the sum of all experiences at various touch points a customer has with a supplier of goods and/or services over the duration of their relationship with that supplier. The sales and customer service experience begins when a customer picks up the phone or walks in the door. Customers scrutinize how they are treated after the sale as much as they evaluate a business while making the decision to buy. They are closely watching how every situation is handled, especially the difficult ones. 

Learning objectives include:

  • Each team member is an extension of the sales and customer experience
  • Develop a team with a "no matter what it takes" attitude 
  • How to establish a customer's trust
  • Gain the opportunity to develop a bonded relationship
  • Discover how be an after-the-sale champion

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